Crew Manager's Digitalized Operations
Disembarkation and Debriefing Stage
One of the essential elements for seafarers' pool sustainability and coherence is not to have a "withdrawal of skilled crew" from your pool.
To achieve this, Elvictor has developed digitalized procedures to keep the seafarers adjacent with the scheduling and retention.
Through specialized statuses placed throughout Elvictor's cloud ecosystem, technical procedures are triggered on the seafarer's repatriation.
When a seafarer is set as pending sign-off, the seafarer receives an automated coded HTML5 link to his mobile, mobile apps connected, and a Facebook inbox with a dynamic Debriefing Controlled Form debriefing items requested by the Ship Manager but also things that Elvictor has set too.
Through this electronic debriefing form the seafarer is able to:
- Complain, thus the complaint control document of the Ship Manager is informed, based on the decision of the seafarer if he wants the complaint form to be official with his identity or his identity not to be disclosed.
- State if he wants to rejoin or not the same Ship Manager, providing reasons in the items provided and also appraising the Ship Manager
- State if he wants to rejoin or not the same Ship Manager, providing reasons in the items provided and also appraising the Ship Manager
- Request for a different contractual arrangement
- Request to be promoted
- Report any issue
- State his opinion about the life onboard the vessel and areas for improvement
- Attach documents and files that wants to communicate to the Ship Manager
- Request training and personal development
The above data from every single disembarking seafarer is transformed into valuable information that may provide quantitative and qualitative intelligence to the Ship Manager's crew department. There is an amalgamation of debriefing reports and appraisals of the seafarers in an efficient digitalized form that removes the complexity and bureaucracy. The information is translated into meaningful decision-making tools and widgets, assisting the Ship Manager's crew department to perform concurrent operations and move too fast and safe decisions, possessing in-depth knowledge on the matter.
Elvictor's cloud system's debriefing tools are not boxed but morphed up to the last detail of each Ship Manager's procedure; thus, the electronic debriefing reports are fully customizable as per their ISM controlled forms.
The above fully digitalized and controlled procedure of debriefing is a weapon against “leakage of skilled seafarers,” forms a proactive qualitative tool to measure the risk of pool sustainability and coherence, provides full transparency on the human relations management, identifies opportunities and costs, and signals areas for improvement in the relationship amongst all parties involved.
Finally, it provides a meritorious environment and practice above best-practice requirements, assuring the seafarer that freedom of speech, diversity, self-improvement, opportunities, and career are of high importance.
Output Factors
Parties informed
The respected branch office(s) of Elvictor is informed
The Operations Center of Elvictor
The Ship Manager's Crew Manager
Seafarers
Results
Identify the pros and cons of your company’s system through qualitative and quantitative reporting through debriefing reports. Schedule your next human resource strategy.
Advantages
The advantages for the Ship Manager’s Crew department are:
ISM controlled forms automated and compliant for an audit
Identify areas for improvement in your company’s system and operations
Know the actual needs of your crew
Transparency on MLC requirements
Measure pool coherence and risks
Takeaways
Philosophy
Intelligent tools mainstream the seafarers' pool coherence and sustainability strategy by applying meritocratic criteria through a three-sixty "360" overview of all parties.
Proactiveness
By possessing debriefing reports in electronic format and visualizing them in quantitative analysis and infographics, and qualitative research, the Ship Manager may proactively take measures to avoid any "leakage of his seafarers' pool." This practice allows the Ship Manager to better schedule the recruitments, measure other business units of his organization, formulate better his future strategy, improve the operations, and increase his seafarers' retention rate and experience matrix.
Parametic Customization
Elvictor's digitalized debriefing reports could be morphed accordingly to the Ship Manager's concept. Additions of questions, the grouping of questions, quantitative measurement per question or group of questions, and metrics can be customizable to the most considerable extent. The data drawn by these debriefing reports could be in graphical representations, and automation of the Ship Manager's ISM debriefing control form is part of the customization.
Best Practice
Management of continuous change through quantitative and qualitative analysis for identification of areas for improvement. The Ship Manager's ability to analyze the conditions, the pros, and cons of managing the people on board ships and accurately identify the actual seafarers' needs versus appraisals records.
Paperless Operations
Elvictor's digitalized debriefing reports are electronic reactive and interactive HTML5 pages that the recipient is the seafarer.
Documented Evidence
Every debriefing report, either disclosed or undisclosed, is immediately sent by the Elvictor's cloud ecosystem to the Ship Manager's crew management department inbox. Every month, an automated report of the month is sent to the Ship Manager's crew department with statistics drawn from the debriefing reports of the current month's disembarkations and accumulated debriefing information of the previous months.
